Shipping Policy

Here is a clear, standard Shipping Policy tailored for Irrational Cat. It covers both physical orders (3D prints, handmade goods, plushies) and digital downloads (software, art files) so customers know exactly what to expect.

Shipping Policy

Order Processing Times

  • Digital Goods: Downloads (software, digital files, and games) are available immediately after purchase upon order confirmation.
  • In-Stock Physical Items: Orders for standard in-stock items are typically processed and handed to the carrier within 1 to 3 business days (excluding weekends and holidays).
  • Made-to-Order / Custom Items: Custom 3D prints or handcrafted items may require additional production time (3 to 5 business days) prior to shipment. Estimated lead times will be noted on individual product pages.

Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout based on package weight, dimensions, and destination.

  • Standard Shipping: Typically arrives within 3 to 7 business days once shipped.
  • Expedited Shipping: Faster delivery options, if selected at checkout, will depend on the carrier selected.

Please note that delivery dates are estimates provided by carriers and are not guaranteed.

Order Tracking

Once your physical order has shipped, you will receive an automated email notification containing a tracking number. Please allow 24 to 48 hours for tracking information to update with the carrier.

Domestic & International Shipping

  • Domestic: We ship to addresses within the United States.
  • International: If international shipping is available at checkout, please note that buyers are responsible for any customs duties, import taxes, or tariff fees that may apply. We are not responsible for delays due to customs clearance.

Damaged or Lost Packages

  • Damaged in Transit: If your package arrives damaged, please contact us immediately at support@irrationalcat.com with your order number and photos of the package and item. We will work with you to resolve the issue quickly.
  • Lost Packages: If your tracking indicates delivered but you haven’t received your package, please verify your delivery location and check with neighbors or local postal staff before reaching out to support.

Contact Us

If you have any questions regarding your order or shipping, please contact us at support@irrationalcat.com.